Terms And Conditions

It is always our intention at Go Antique to offer you an excellent service, however we must have some terms and conditions.

Descriptions

We endeavour to give accurate and clear descriptions and measurements of our furniture at all times but these can be subject to change.

We will give you a guide to the expected delivery date for your furniture at the time of order, usually within 28 days for the UK mainland.
Please be advised that delivery times can change at anytime.
There is no guaranteed delivery date. We will not give discounts to compensate for delayed deliveries.
We will of course keep you informed of any changes as we know them. We want you to have a positive experience with Go Antqiue.
If we cannot supply the item you ordered we will refund your payment where applicable.

Payments

All items must be paid in full, prior to delivery including where appropriate a delivery charge.
If payment is to be made upon delivery we require a UK landline telephone number and will contact you on this number prior to dispatching.

We charge for delivery based on distance from our workshop, not the number of items you order (up to a maximum of 3 items).
Any delivery over 3 items will be charged accordingly to reflect the extra time required to deliver a larger order, we will agree this with you at the time of your order.
All items will be delivered, unwrapped and brought into your house.
Unless otherwise requested our deliveries are 'kerbside', we will bring them into your house but we will not position them.
IIf requested and agreed we can position furniture at an hourly rate of £50, 1-hour minimum charge.
We will aim to deliver at a convenient day and time (in the morning or the afternoon) slots.
We are not obliged to deliver on any exact day and time you specify.

Any furniture order can be cancelled within 7 days of the order and your payments will be returned.
We are not obliged to return any payments if you change your mind beyond this time.
We will endeavour to suggest suitable alternatives or a credit note may be issued, but this is wholly at our discretion.

Returns will only be accepted in the case of damage when found at the time of delivery.
The furniture must be unwrapped and checked at this time. If your furniture is found to be damaged we will replace the item and redeliver it to you as soon as possible.
VERY IMPORTANT- If you decide to accept the furniture wrapped, we are NOT obliged to honour any claims for damages after the delivery date.

If you change your mind when you receive your furniture we are NOT obliged to accept a return.
It is your responsibility to ensure the item(s) you order will either fit into your chosen location and we are able to deliver it, bearing in mind; access through doors, up stairs and around corners without unreasonable requests that might damage the furniture or your walls!
We will always try to help, but If the furniture will not fit we are not obliged to accept the return at any stage.
On occasion we will at our discretion agree to take the furniture back, but we will levy a charge of the 25%. We will then refund the difference between your 25% and full payment.
It is not our obligation to find you a suitable alternative.

We are not responsible for faults due to, water damage, unusual variations in temperature, colour fading due to heat or sunlight or normal wear and tear, your own personal damage or beyond a limit of one year from the date of purchase.